Canvas Support

If you are experiencing a problem with Canvas, please:
1. Report the problem to your Instructor or TA.
2. Log in to Canvas.
3. Click on the Help Icon “?” located on the blue stripe on the left side of the screen and contact Canvas Student
Support.

If Canvas misbehaves, tell us about it.
Chat with Canvas Support (Student)
https://cases.canvaslms.com/liveagentchat?chattype=student

Live Chat with Canvas Support!
Canvas Support Hotline (Students)
https://mum.instructure.com/
1 (855) 587-0251

If you still cannot get resolution to your Canvas issue, then by all means submit a Canvas MIU Helpdesk ticket to the IT Dept via Help Desk Portal

The ticket will then be routed to the Canvas Administrator for action.


Frequently Asked Questions:

Who do I contact if I have concerns about my teaching contract, orientation to MIU, or support gaps?

If you have not received your teaching contract, have questions about your role as an instructor, or need to relay any concerns, please reach out to the Dean of Faculty at dof@miu.edu 

Who do I contact for access to the faculty portal for educational resources and the ability to take attendance or access student rosters and phone numbers?

To get access to the faculty resources indicated above in the faculty portal, please email the Dean of Faculty at dof@miu.edu 

Who do I contact if I have specific questions about my instructional role in the program?

Contact your Program Director directly to discuss any concerns you might have about your role before beginning the MIU Online Instructional Design process. 

Who do I contact if I need to complete my FERPA training? 

Contact Sally Jackson to complete your FERPA training, as you cannot work with the MIU Online ID department until you have completed this privacy training: sjackson@miu.edu

Who do I contact for training in online design, instruction, retention, and online tools?

Contact Instructional Design’s Professional Development Specialist for a training consultation to navigate the Canvas Learning Management System and learn the basics, best practices, and applications of online course design and instruction. 

Megan Buford, Professional Development Specialist: mbuford@miu.edu 

Who do I contact for assistance with changes to my course content?

 Contact your primary designer for any questions or concerns about your course content. 

Alexa Breeding, ID Team Lead: abreeding@miu.edu 

Patrick Taylor, Instructional Designer: ptaylor@miu.edu 

Josh Habick, Instructional Designer: jhabick@miu.edu  

What can I do if I need support (or my students needs support) with Canvas LMS?

You can reach out to these supports to assist you with Canvas:  

Your first line of contact for Canvas issues should always be the Canvas Help Desk, as they offer 24/7 support and can tell you if the issue you are experiencing is something that can be resolved by their team or by the Instructional Design team833.430.9631 

If Canvas confirms that the ID team can assist, please email instructionaldesign@miu.edu 

If your issues are not resolved with the Canvas help desk or the ID team, you can submit a ticket with MIU’s help desk by (a) visiting the website and submitting a ticket (b) calling 641.472.1170 and leaving a detailed message with name, ID number, issue description, email, and phone number, or (c) emailing the helpdesk@miu.edu (if you have a MIU.edu email address otherwise use option (a) .

If your students are having issues with Canvas, remind them that their first line of contact will also be the Canvas Help Desk. If Canvas cannot resolve their issues, ask them to connect with their Academic Advisor/Support Coordinator for guidance.  

What steps can I take if I am having issues (or my students are having issues) with Microsoft Outlook 365 email?

If you or your students are having trouble with your university email account, please submit a help desk ticket using one of the following methods:  

Visit their website and submit a ticket

Call the IT help desk at 641.472.1170and leave detailed information (name, ID number if applicable, brief mention of the issue, email, and phone number). 

If students ask for assistance with their email, ask them to submit a ticket on the portal with any email address or call the MIU Help Desk.  

PLEASE NOTE: The IT department cannot guarantee immediate evening or weekend support, so please expect a longer turnaround during these times. If students have an issue that prevents them from completing work, remember that you can accommodate them by allowing late work on a case-by-case basis. With the use of technology comes technological problems, so be prepared for this to arise on occasion.  

What can I do if I need support (or my students need support) with Zoom?

You can reach out to these supports to assist you with Zoom:  

If you need access to a pro Zoom account, please contact your Program Director, who can contact the IT department for a license.  

If you need assistance learning to use Zoom, you can ask the Professional Development Specialist at MIU Online for a brief tutorial during your training consultation. You can also review the plethora of Zoom resources at the MIU website by logging into the faculty portal here: Zoom Resources

If you need technical assistance with Zoom, reach out to their 24/7 support desk here: https://support.zoom.us/hc/en-us/articles/201362003 

If your students need support with Zoom, try to determine the problem and assist them. If you cannot resolve the problem, ask them to reach out to Zoom support or their Academic Advisor/Support Coordinator for guidance. Again, be mindful of any accommodations they might need with their work due to technical issues.  

What can I do if I need help (or my students need help) with Microsoft Teams?

You can reach out to these supports to help you with Teams 

If you need assistance learning to use Microsoft Teams, you can ask the Professional Development Specialist at MIU Online for a brief tutorial during your training consultation. You can also examine the resources at the MIU website by logging into the faculty portal here: Teams Resources 

For more extensive Microsoft Teams training, or for technical issues pertaining to Teams, please submit a help desk ticket by (a) visiting the website and submitting a ticket, (b) calling 641.472.1170 and leaving a detailed message with name, ID number, issue description, email, and phone number, or (c) emailing helpdesk@miu.edu if you have a MIU.edu email otherwise use option (a).

If your students need support with Teams, try to determine the problem and assist them. If you cannot resolve their issue, ask them to submit a help desk ticket or connect with their Academic Advisor/Support Coordinator for guidance.  

Who do I contact to assist with student issues and retention while my course is live? 

Reach out to the Student Services team for assistance in contacting students for retention: 

For BA courses, contact Jennifer Melmon and Bibiana Lamprea: jmelmon@miu.edu – blamprea@miu.edu  – 641.472.7000 ext. 5042

For MA courses, contact Vanessa Haskins:  vhaskins@miu.edu – 641.470.1338

Who do I contact to be added to a course in CAMS to take weekly attendance?  

 For help accessing your course roster in CAMS, contact Arla Rabalais at arabalais@miu.edu

Who do I contact if a student has questions about their schedule or course credits?

For BA courses, contact their academic advisors, Jennifer Melmon and Bibiana Lamprea: jmelmon@miu.edu – blamprea@miu.edu  – 641.472.7000 ext. 5042

Who do I contact if a student tells me they have a disability?

Contact the Disabilities Officer, Paula Armstrong: parmstrong@miu.edu – 641.470.1384

Who can I refer students to if they need mental health, TM, or tutoring support?

The “Student Resources” section in your course includes the contacts for these supports. You can refer students to this area of your course to guide them in these areas.